FAQ'S

Frequently Asked Questions

     Do I need more then one estimate ?
No . You the policy owner have the right to choose who repairs your vehicle , Many insurance companies will try to urge you to one of there preferred shops , but the choose is your to make.

    Do you guaranty your repairs?
Yes . Auto Craft Collision Center will guaranty our repair for as long as you own your vehicle ,We provide you with a written registerd warrenty from the Automotive Customers Relations Bureau.

   How long will the repair take?
That depends on the amount of damage to your vehicle , can vary per job .

   When do I pay for my reapirs ?
We collect payment in full at the time of pick up. If your going through your insurance company your deductable will be collected at the pick up time . Insurance companies differ , some will send the insurance check to you , some will send it to the body shop . If we are doing a restoration for you we do request a deposit up front the dollor amount varies on the size of the job .

   What happens if you find more damage to my car ?
If it is insurance we call that a supplement , most insurance companies will send a check directly to the body shop after all repairs are done and the vehicle is delivered.

   Will I get all new parts on my vehicle?
Many insurance companies will have us look for recycled parts and many will have us look for after market or economy parts , After market or economy parts are new ,but made by someone other then your manufacturer . When we use a recycled part we make sure it is a guality part. In many cases the damage will be repaired instead of replaced.